![]() During one administration, the White House made it required reading for its top sixteen hundred political appointees.Īnd we were delighted to learn that it was named one of the top 75 Penguin classics of all time. government, it’s distributed at the Department of Justice, the IRS, the Federal Reserve, and the Postal Service. Authors Henry Cloud and John Townsend take the principles from their bestselling book, Boundaries, and apply them to a variety of the most common difficult. Doctors, nurses, and administrators in hospitals across the United States have used it to deliver better patient care and more humane workplaces. It’s been used at the Boston Area Rape Crisis Center and the headquarters and field offices of UN-AIDS. ![]() The book has been used to train oil-rig operators in the North Sea, Iñupiat negotiators in the oil-rich Northern Slope of Alaska, and business leaders at Saudi Aramco. Stone, Patton, and Heen spent 15 years researching communication as part of the Harvard Negotiation Project. At twenty-five and languages and counting, it has even been downloaded, we’re told, onto the International Space Station. The 10th-anniversary edition of the New York Times business bestseller-now updated with Answers to Ten Questions People Ask We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. Global organizations are using it to manage the challenges of working within and across cultures. Read reviews and buy Difficult Conversations - by Douglas Stone & Bruce Patton & Sheila Heen (Paperback) at Target. Palestinian educators built communication programs around the Arabic edition Israeli mediators used the Hebrew edition to help with external and internal negotiations Postwar Hutu and Tutsi leaders in Burundi have come together to develop a conflict resolution program for their youth using the French edition. It’s taught at business schools, law schools, in psychology programs, in executive coaching and therapy programs. It points to the real conversations that people are having in their heads as they talk to you, and it teaches you to recognize those. Difficult Conversations, written by Douglas Stone, Bruce Patton, and Sheila Heen, offers constructive tips on how to navigate through those encounters. provides a step-by-step approach to having those tough conversations with less stress. Based on fifteen years of research, Difficult Conversations is a New York Times Business bestseller, and has become the go-to book on communication in the workplace. Read Difficult Conversations How to Discuss What Matters Most by. No matter how competent or experienced we are, we all have conversations that cause anxiety and frustration. Whether we’re dealing with an under-performing employee, disagreeing with our spouse about money or childrearing, negotiating with a difficult client, or simply saying “no,” or “I’m sorry” or “I love you,” we attempt or avoid difficult conversations every day.
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